December Birthdays

Hello to all,

Please make sure to wish the following a Happy Happy Birthday!

12/01/10 - Manuel Ruiz-Novelo (Tanasbourne Terrace)

12/04/10 - Jim Klein

12/12/10 - Erica Lee (CenterPointe)

12/22/10 - Kathleen Knutson (Tanasbourne Terrace)

Happy Birthday to you all!

What Prospects and Residents are saying about you - October

Here are a few Kudos to you:

• Rachelle was greeted warmly by residents as we toured the premises, a big plus.


• Rachelle is very professional and super nice.


• Trisha was wonderful, she went above and beyond to show us every option available to us at your community. She was courteous and had the answers to our questions on the tip of her tongue.


• Cassie was awesome and very helpful and she is one of the reasons we decided to rent here...


• Cassandra was friendly and gracious.


• Ashley Crews was a great person, and made us feel right at home during our application experience. The whole attitude of the staff was very accommodating and friendly.


• Melissa is awesome.


• Ryan Andrus was very courteous and professional. He listened to what we had to say and showed us appropriate models


• Ryan (Andrus) has excellent customer service skills. I loved working with him. He was honest, trustworthy and personable.


• Chai was awesome: efficient, personable, fast responder! Promote that lady!


• Hope Martin was wonderful! She was energetic and so easy to talk to. She answered all of my questions and gave me all the info I needed.


• Schentel was pleasant and helpful really enjoyed her.


• Schentel was awesome always checking in and trying to help us.


• Kathleen and Schentel in the office were always quite nice and very helpful during our stay here. Good customer service here.


• Kathleen was just about the nicest and most friendly leasing agent I have dealt with ever! She was awesome!


• Kathleen, the woman who I spoke with initially and during my move-in was fantastic. She was very helpful and receptive to my questions.


• The maintenance person Manuel took the matter into his hands and addressed my concern by vacuuming and cleaning the carpet again.


• Michelle is AMAZING! She provided everything I wanted in a staff member. She answered all questions she was very fun to be around and go on tour with.


• Sammy was a great help and didn't make me feel like a bother.


• Samantha Bass!! That's all I have to say. This girl is wonderful! She was understanding of our situations 100%!!


• Sami was so warm and welcoming. We enjoyed our experience mainly because of her outgoing and friendly disposition. She was not only kind, but thorough.


• Vida was Great!

Great comments - keep them coming!

What Prospects and Residents are Saying about You - September 2010

Here are what some of wonderful Prospects and Residents are saying about You!

• Lindsay in the front office was very helpful.
• Melissa Gerking was exceptional in her presentation of your apartment complex at LaSalle. We are SO convinced that we would like to live there.
• Kelly was very helpful and personable.
• Amanda was great.
• The staff is friendly, especially, Stephanie,Kelly and Melissa...
• Vida showed real interest and concern for our current situation and scheduled a meeting with us ASAP. We met with Vida and I can't say enough about her. Vida is very concerned about our needs and did everything she could to assist us.
• The leasing consultant I worked with was extremely helpful. It's because of her, that I am more than satisfied to become apart of this community. From all of the leasing consultants I have come in contact with, Rachelle was the most welcoming. She exceeded my expectations.
• We met with Ryan A. and he was incredibly friendly, professional, knowledgeable, and courteous.
• Ryan Andrus was a fantastic guide, covering every aspect of living in an Equity Residential community and answering all my questions thoroughly.
• Hope took the time to get to know me and my specific needs, which I can't say was the case for any of the other communities I had visited earlier that day.
• When Hector arrived and looked around the apartment he shook his head and said 'this is unacceptable'. He saw the problems, in fact he noticed things that I had not, and he assured me things would be taken care of to my satisfaction. He left and was back with 2 maintenance men, Mike and Viktor and they got right to work. They were efficient and courteous. They saw what needed to be done, and did it. the maintenance men, Hector, Mike, and Viktor, are worth their weight in gold. Not only are they skilled, they are very customer service oriented and have an admirable work ethic.
• "Country Gables" Quality of customer service on the part of all staff members exceeded our expectations. Only moving due to relocation for work. We are considering other equity residential properties in the new location as a result of the outstanding service we have received at the property.
• Michelle was outstanding and very helpful.
• Our leasing agent, Laura, was very helpful, sweet, and very caring.
• "Club @ the Green" I am continually amazed at the professionalism, dedication, and care that the staff, both office and maintenance give towards this property. When I see one of the maintenance staff out on the property, they wave to me, or even stop to say Hi for a minute and make sure that I am ok and my home is working well. When I call in to the office, no one ever sounds put out by the call, or tired, annoyed, etc. It actually sounds as though they are smiling when they answer. They also know who I am by the sound of my voice, which makes me feel like I matter to them, and am worth remembering. I love this home, this community, and these members of staff.
• Tovia was completely awesome! She was positive and up-beat! I really like that, and she answered every single question that I had, and was very knowledgeable. Thank you for being so wonderful!
• Kathleen was fabulous!! very professional and sweet

Great Job you guys - can't wait to see what people are saying about you next month :)

Isabella Joy Moseyko

Please welcome the newest family member of one of our own.

Isabella Joy Moseyko was born to Yuriy Moseyko on September 16, 2010 at 4:30 am (early bird) and weighed in at 8lbs and 1oz.

Family is doing well - if missing a bit of sleep.

Congratulations and we hope you have many years of Joy as you watch your daughter grow into a beautiful person.

Race for the Cure

On Sunday September 19th a group from our portfolio joined 40,000 others for the annual Race for the Cure! It was an amazing turn out and a great event to raise money for the fight against breast cancer, along with raising awareness about the deadly disease. This event raised over $2 million!!

Pictured Left to right:
Rebecca's daughter Ashtyn, Rebecca Aponte, Stephanie Ogan and her son Grady, Kelly Arendell, Julia Riccetti, and Melissa Gerking. Amanda Havermann (not pictured).

Success or Significance (Are you adding value to yourself or to others?)

Hello Everyone.


Here is an excerpt from a Success magazine article by John C Maxwell. He makes some good points in regards to Success vs Significance. Being in a service/sales industry I thought I would share some of it with you.


"Do you know the difference between success and significance? A lot of people who believe they are successful because they have everything they want. They have added value to themselves. but John believes significance comes when you add value to others-and you can't have true success with out significance.


Success is:

1. knowing your purpose in life


2. growing to your maximum potential


3. sowing seeds that benefit others.

Once you've learned something, do you have a heart to share it with others "#5 Share the Knowledge", or do you hold it for yourself? If you stop at adding value to yourself, you miss the reward of significance.

The journey to significance:

• This journey takes time.


• Success is usually the stepping stone to significance 'What else is there in life beyond professional and monetary success?'


• Pursuing significance takes us out of our comfort zone.
  
  It's Natural:
  To live for myself
  to think short term
  To go for instant gratification

It's unnatural:
To live for others
To think long term
To have delayed gratification

Once significance is sensed, nothing else will satisfy. Some people love what they do but don't feel it matters much. And some people who don't love what they do but do feel it matters. when you can love what you do and feel that it is making a difference in the lives of others, now you have the right combination. (What better opportunity in the way you can impact peoples lives every day!)

Five Differences between success and significance:

1. Motives: With success, motives may be selfish; with Significance, motives cannot be selfish.


2. Influence: With success, influence is limited; with significance, influence is unlimited. 'When you influence a child, you influence a life. When you influence a father, you influence a family. When you influence a leader, you influence all who look to them for leadership'


3. Time: Success can last a lifetime; significance can last several lifetimes.


4. Focus: Success asks, "How can I add value to myself?" Significance asks, "How can I add value to others?" The evolution from selfishness to significance goes something like this: What can others do for me? - What can I do for myself? - What can I do for others? - What can I do with others, for others?


5. Reward: If you pursue success, your joy is the result of your success; If you pursue significance, you joy is the result of others' success."

Excerpts from an Article in Success magazine by John C Maxwell.

Thank you

What Residents and Prospects are saying about you in August

• Ashley and Lindsey were very helpful and accommodating during our visit to the property.
• Kelly Arendell was superb and had a strong influence on helping me and my daughter make a quick and confident decision.
• Amanda was very helpful and personable.
• Melissa was great!
• the staff is really nice and very helpful. In particular, Daphne and Becka have been outstanding in fulfilling requests.
• Ryan was our associate at Palladia. He was amazing in showing us an apartment that we were interested in...He really is a great employee and has answered the myriad of questions I've thrown at him!
• Cassie was the young lady's name that assisted us for the tour. She was very excellent in seeking out our needs...if I do not qualify for the apartment I know I came away with a different point of view about the people staffed at your rental locations.
• Cassie was very friendly on the phone.
• Krista was great and made us feel like friends and members of the community. I know we will be comfortable going to her with any of our future needs.
• I will start off by saying how truly WONDERFUL the leasing agent I worked with was. Her name is Cassie Cuty and she deserves a BIG pat on the back...
• Michelle was probably the best office staff that I've ever had to deal with!
• Rheba was superb.
• We want to start by thinking Kathleen Johnson for making our move-in experience so awesome!!
• Tovia is great...very into the residents needs.