Jim's Corner

Jim's Corner - June Edition

Hello Denver and Portland! It's coming and I wanted to take some time to talk about our transition to a CBG world At Equity we are very used to new initiatives and new ways of operating and once again I would ask that you keep an open mind and look at the possibilities as we approach this newest change. We will begin the process of introducing the timeline, presenting job flashes and initial communication of the CBG transition later this month. It may seem like a big mountain to climb, but so was MRI and OPS and project Epic - and look at where we are now on those things - as always we will get through it together. Please remember to stay positive, always take care of our customers and of course take care of each other. As you may remember, we started talking about this concept back in March and really did not have all of the details and information at that time. Since then, a couple of markets have rolled out the piloted program successfully. I am excited that we are moving forward with this idea and I do truly believe it will allow us, allow you, to really focus on what is most important which is providing exceptional customer service to our residents and prospects. Please hang in there as we start this process and stay positive! Remember that we will keep you in the loop with as much information as we have to share. By the time it's over and we are through the CBG change season, I believe we will come out on the other side in a better place, a place that is more like 'How Home Should Feel'.

June Birthdays

Hello to all - please wish the following a Happy Birithday :)

Sergey Anuchin (Cove @ Fishers Landing) - June 1st
Jerry Tatum (LaSalle) - June 7th
Samantha Bass (Cove @ Fishers Landing) - June 11th
Jolene Loughrey (Club @ Tanasbourne) - June 11th
Maria Cordova (Tanasbourne Terrace) - June 12th
Jonakan O'Steen (Or & Talent) - June 12th
Kelly Arendell (LaSalle) - June 17th
Kathy Vance (Org & Talent) - June 18th
Julio Hernandez (Kempton Downs) - June 24th
Vida Lara (Cove @ Fishers Landing) - June 29th
Travis Sharman (Country Gables) - June 29th

April Employee of the Month - Gene Russell

Please congratulate Gene Russel for achieving Employee of the Month for the month of April 2010 in the Portland Portfolio. As we all know, our resident satisfaction is high on our goal list and Gene has demonstrated excellent resident satisfaction by being very responsive to his residents needs. This can be seen by the following letter of recommendation:

Hi Mr Sizemore:

I live at your Centerpointe apartments and have for about 12 years....Ever since Gene Russell began supervising the maintenance crew around here, things have improved DRASTICALLY. He and his team do a really exceptionally good job of maintaining the grounds and believe me, that used to be a big problem. Additionally, he and his team are really amazing in their response time when there is a maintenance need, no matter how small.

Recently, I had two very minor maintenance requests. I tend to sleep during the day and work at night, so when I entered my request online, I said that if they could get to it that day they could come on by and if it would be on a later day, please give me a call before coming. Both times, they showed up in 5 minutes or less, fixed the problems immediately and left. It was so amazing to me that I just had to tell you about it. I don't know all the maintenance staff, but Gene and Matt Steen are both excellent at their work...I really, really appreciate it.

Thank you

Linda

Stars of the Week - 6/7/2010

Highest Occupancy:

• Country Gables at 98.26%
• CenterPointe at 98.10%
• Palladia at 96.37%
• Club @ the Green at 96.06%

Lowest LTL:

• CenterPointe at 3.04%
• Club @ the Green at 5.51%
• Tanasbourne Terrace at 6.97%
• Country Gables at 7.32%

Best Make Ready:

• Cove @ Fishers Landing at 84.62%
• Club @ the Green with 80.00%
• CenterPointe with 80.00%
• Meadowcreek with 75.00%

Express Service:

• Cllub @ the Green with 100%
• CenterPointe with 100%
• Cove @ Fishers Landing with 100%
• Meadowcreek with 85.0%

Expired Insurance Items:

• Country Gables with 2%
• Meadowcreek with 2%
• Tanasbourne Terrace with 3%

Quickest Turn Time by Days:

• CenterPointe with 100% and 4.5 Days
• Cove @ Fishers Landing with 100% and 5.0 Days
• Palladia with 100% and 5.7 Days
• Club @ Tanasbourne with 100% and 6.0 Days

E-Lead:

• Pallaida at 50.5%
• Cove @ Fishers Landing at 50.1%
• Tanasbourne Terrace at 50.0%
• Meadowcreek at 48.8%

Top CLS Scores:

• Pallaida with 36.47%
• CenterPointe with 30.52%
• Tanasbourne Terrace with 29.21%
• LaSalle with 26.87%

Top Gross leases:

• Amanda Havermann with 11
• Erin Fraser with 4
• Trisha Harlan with 4
• Laura Bicknell with 3
• Erica Lee with 3
• Kelly Arendell with 3

Lowest Delinquency:

• CenterPointe at 4.34%
• Club @ Tanasbourne at 9.04%
• Cove @ fishers Landing at 10.96%
• Club @ the Green at 11.29%
• Nola Thrasher with 3