Jim's Corner

Jim's Corner - June Edition

Hello Denver and Portland! It's coming and I wanted to take some time to talk about our transition to a CBG world At Equity we are very used to new initiatives and new ways of operating and once again I would ask that you keep an open mind and look at the possibilities as we approach this newest change. We will begin the process of introducing the timeline, presenting job flashes and initial communication of the CBG transition later this month. It may seem like a big mountain to climb, but so was MRI and OPS and project Epic - and look at where we are now on those things - as always we will get through it together. Please remember to stay positive, always take care of our customers and of course take care of each other. As you may remember, we started talking about this concept back in March and really did not have all of the details and information at that time. Since then, a couple of markets have rolled out the piloted program successfully. I am excited that we are moving forward with this idea and I do truly believe it will allow us, allow you, to really focus on what is most important which is providing exceptional customer service to our residents and prospects. Please hang in there as we start this process and stay positive! Remember that we will keep you in the loop with as much information as we have to share. By the time it's over and we are through the CBG change season, I believe we will come out on the other side in a better place, a place that is more like 'How Home Should Feel'.