Please congratulate Gene Russel for achieving Employee of the Month for the month of April 2010 in the Portland Portfolio. As we all know, our resident satisfaction is high on our goal list and Gene has demonstrated excellent resident satisfaction by being very responsive to his residents needs. This can be seen by the following letter of recommendation:
Hi Mr Sizemore:
I live at your Centerpointe apartments and have for about 12 years....Ever since Gene Russell began supervising the maintenance crew around here, things have improved DRASTICALLY. He and his team do a really exceptionally good job of maintaining the grounds and believe me, that used to be a big problem. Additionally, he and his team are really amazing in their response time when there is a maintenance need, no matter how small.
Recently, I had two very minor maintenance requests. I tend to sleep during the day and work at night, so when I entered my request online, I said that if they could get to it that day they could come on by and if it would be on a later day, please give me a call before coming. Both times, they showed up in 5 minutes or less, fixed the problems immediately and left. It was so amazing to me that I just had to tell you about it. I don't know all the maintenance staff, but Gene and Matt Steen are both excellent at their work...I really, really appreciate it.
Thank you
Linda
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