December Birthdays

Hello to all,

Please make sure to wish the following a Happy Happy Birthday!

12/01/10 - Manuel Ruiz-Novelo (Tanasbourne Terrace)

12/04/10 - Jim Klein

12/12/10 - Erica Lee (CenterPointe)

12/22/10 - Kathleen Knutson (Tanasbourne Terrace)

Happy Birthday to you all!

What Prospects and Residents are saying about you - October

Here are a few Kudos to you:

• Rachelle was greeted warmly by residents as we toured the premises, a big plus.


• Rachelle is very professional and super nice.


• Trisha was wonderful, she went above and beyond to show us every option available to us at your community. She was courteous and had the answers to our questions on the tip of her tongue.


• Cassie was awesome and very helpful and she is one of the reasons we decided to rent here...


• Cassandra was friendly and gracious.


• Ashley Crews was a great person, and made us feel right at home during our application experience. The whole attitude of the staff was very accommodating and friendly.


• Melissa is awesome.


• Ryan Andrus was very courteous and professional. He listened to what we had to say and showed us appropriate models


• Ryan (Andrus) has excellent customer service skills. I loved working with him. He was honest, trustworthy and personable.


• Chai was awesome: efficient, personable, fast responder! Promote that lady!


• Hope Martin was wonderful! She was energetic and so easy to talk to. She answered all of my questions and gave me all the info I needed.


• Schentel was pleasant and helpful really enjoyed her.


• Schentel was awesome always checking in and trying to help us.


• Kathleen and Schentel in the office were always quite nice and very helpful during our stay here. Good customer service here.


• Kathleen was just about the nicest and most friendly leasing agent I have dealt with ever! She was awesome!


• Kathleen, the woman who I spoke with initially and during my move-in was fantastic. She was very helpful and receptive to my questions.


• The maintenance person Manuel took the matter into his hands and addressed my concern by vacuuming and cleaning the carpet again.


• Michelle is AMAZING! She provided everything I wanted in a staff member. She answered all questions she was very fun to be around and go on tour with.


• Sammy was a great help and didn't make me feel like a bother.


• Samantha Bass!! That's all I have to say. This girl is wonderful! She was understanding of our situations 100%!!


• Sami was so warm and welcoming. We enjoyed our experience mainly because of her outgoing and friendly disposition. She was not only kind, but thorough.


• Vida was Great!

Great comments - keep them coming!

What Prospects and Residents are Saying about You - September 2010

Here are what some of wonderful Prospects and Residents are saying about You!

• Lindsay in the front office was very helpful.
• Melissa Gerking was exceptional in her presentation of your apartment complex at LaSalle. We are SO convinced that we would like to live there.
• Kelly was very helpful and personable.
• Amanda was great.
• The staff is friendly, especially, Stephanie,Kelly and Melissa...
• Vida showed real interest and concern for our current situation and scheduled a meeting with us ASAP. We met with Vida and I can't say enough about her. Vida is very concerned about our needs and did everything she could to assist us.
• The leasing consultant I worked with was extremely helpful. It's because of her, that I am more than satisfied to become apart of this community. From all of the leasing consultants I have come in contact with, Rachelle was the most welcoming. She exceeded my expectations.
• We met with Ryan A. and he was incredibly friendly, professional, knowledgeable, and courteous.
• Ryan Andrus was a fantastic guide, covering every aspect of living in an Equity Residential community and answering all my questions thoroughly.
• Hope took the time to get to know me and my specific needs, which I can't say was the case for any of the other communities I had visited earlier that day.
• When Hector arrived and looked around the apartment he shook his head and said 'this is unacceptable'. He saw the problems, in fact he noticed things that I had not, and he assured me things would be taken care of to my satisfaction. He left and was back with 2 maintenance men, Mike and Viktor and they got right to work. They were efficient and courteous. They saw what needed to be done, and did it. the maintenance men, Hector, Mike, and Viktor, are worth their weight in gold. Not only are they skilled, they are very customer service oriented and have an admirable work ethic.
• "Country Gables" Quality of customer service on the part of all staff members exceeded our expectations. Only moving due to relocation for work. We are considering other equity residential properties in the new location as a result of the outstanding service we have received at the property.
• Michelle was outstanding and very helpful.
• Our leasing agent, Laura, was very helpful, sweet, and very caring.
• "Club @ the Green" I am continually amazed at the professionalism, dedication, and care that the staff, both office and maintenance give towards this property. When I see one of the maintenance staff out on the property, they wave to me, or even stop to say Hi for a minute and make sure that I am ok and my home is working well. When I call in to the office, no one ever sounds put out by the call, or tired, annoyed, etc. It actually sounds as though they are smiling when they answer. They also know who I am by the sound of my voice, which makes me feel like I matter to them, and am worth remembering. I love this home, this community, and these members of staff.
• Tovia was completely awesome! She was positive and up-beat! I really like that, and she answered every single question that I had, and was very knowledgeable. Thank you for being so wonderful!
• Kathleen was fabulous!! very professional and sweet

Great Job you guys - can't wait to see what people are saying about you next month :)

Isabella Joy Moseyko

Please welcome the newest family member of one of our own.

Isabella Joy Moseyko was born to Yuriy Moseyko on September 16, 2010 at 4:30 am (early bird) and weighed in at 8lbs and 1oz.

Family is doing well - if missing a bit of sleep.

Congratulations and we hope you have many years of Joy as you watch your daughter grow into a beautiful person.

Race for the Cure

On Sunday September 19th a group from our portfolio joined 40,000 others for the annual Race for the Cure! It was an amazing turn out and a great event to raise money for the fight against breast cancer, along with raising awareness about the deadly disease. This event raised over $2 million!!

Pictured Left to right:
Rebecca's daughter Ashtyn, Rebecca Aponte, Stephanie Ogan and her son Grady, Kelly Arendell, Julia Riccetti, and Melissa Gerking. Amanda Havermann (not pictured).

Success or Significance (Are you adding value to yourself or to others?)

Hello Everyone.


Here is an excerpt from a Success magazine article by John C Maxwell. He makes some good points in regards to Success vs Significance. Being in a service/sales industry I thought I would share some of it with you.


"Do you know the difference between success and significance? A lot of people who believe they are successful because they have everything they want. They have added value to themselves. but John believes significance comes when you add value to others-and you can't have true success with out significance.


Success is:

1. knowing your purpose in life


2. growing to your maximum potential


3. sowing seeds that benefit others.

Once you've learned something, do you have a heart to share it with others "#5 Share the Knowledge", or do you hold it for yourself? If you stop at adding value to yourself, you miss the reward of significance.

The journey to significance:

• This journey takes time.


• Success is usually the stepping stone to significance 'What else is there in life beyond professional and monetary success?'


• Pursuing significance takes us out of our comfort zone.
  
  It's Natural:
  To live for myself
  to think short term
  To go for instant gratification

It's unnatural:
To live for others
To think long term
To have delayed gratification

Once significance is sensed, nothing else will satisfy. Some people love what they do but don't feel it matters much. And some people who don't love what they do but do feel it matters. when you can love what you do and feel that it is making a difference in the lives of others, now you have the right combination. (What better opportunity in the way you can impact peoples lives every day!)

Five Differences between success and significance:

1. Motives: With success, motives may be selfish; with Significance, motives cannot be selfish.


2. Influence: With success, influence is limited; with significance, influence is unlimited. 'When you influence a child, you influence a life. When you influence a father, you influence a family. When you influence a leader, you influence all who look to them for leadership'


3. Time: Success can last a lifetime; significance can last several lifetimes.


4. Focus: Success asks, "How can I add value to myself?" Significance asks, "How can I add value to others?" The evolution from selfishness to significance goes something like this: What can others do for me? - What can I do for myself? - What can I do for others? - What can I do with others, for others?


5. Reward: If you pursue success, your joy is the result of your success; If you pursue significance, you joy is the result of others' success."

Excerpts from an Article in Success magazine by John C Maxwell.

Thank you

What Residents and Prospects are saying about you in August

• Ashley and Lindsey were very helpful and accommodating during our visit to the property.
• Kelly Arendell was superb and had a strong influence on helping me and my daughter make a quick and confident decision.
• Amanda was very helpful and personable.
• Melissa was great!
• the staff is really nice and very helpful. In particular, Daphne and Becka have been outstanding in fulfilling requests.
• Ryan was our associate at Palladia. He was amazing in showing us an apartment that we were interested in...He really is a great employee and has answered the myriad of questions I've thrown at him!
• Cassie was the young lady's name that assisted us for the tour. She was very excellent in seeking out our needs...if I do not qualify for the apartment I know I came away with a different point of view about the people staffed at your rental locations.
• Cassie was very friendly on the phone.
• Krista was great and made us feel like friends and members of the community. I know we will be comfortable going to her with any of our future needs.
• I will start off by saying how truly WONDERFUL the leasing agent I worked with was. Her name is Cassie Cuty and she deserves a BIG pat on the back...
• Michelle was probably the best office staff that I've ever had to deal with!
• Rheba was superb.
• We want to start by thinking Kathleen Johnson for making our move-in experience so awesome!!
• Tovia is great...very into the residents needs.

Employee of the Month August - Michelle Emmons

Michelle has really tested her limits this Summer. She easily resolves residents concerns without assistance from her manager. She has taken on new challenges while the Assistant Manager was on maternity leave. She does all of our pre-walks for move outs, takes care of the check scanning and assists in collecting balances. She has embraced our renewal process and has increased our renewal percentages for the past 2 months and continues to manage this better than it has been done before. She has recently volunteered to take on a huge project concerning 60+ files that were done incorrectly and is already seeing success. She has been a valuable asset the the Regional Manager in that what ever is asked, she will complete in a timely and correct manner. Michelle has truly embraced all the challenges that property management has to offer. She comes to work every day with a let's get it done attitude which is contagious to the rest of the team.

Employee of the Month for July - Dave Brix

Dave is a great example of "Walk the Talk". He is willing to assist whenever needed including helping out a sister property with a very boring job of following an outside vendor around the property. He was good natured and made no complaints. Recently LaSalle had a request to re-paint some stripping for parking at one of the buildings. He acted quickly, resulting in "Very Satisfied" residents who responded with the following letter...

"Just wanted to send you a special "letter of Appreciation" for Dave from Maintenance.

Last week he was responsible for the re-marking of the lines and numbers in both the garage areas. The lines were almost entirely invisible and with hard work, he brought them back to life. The number re-marking was quite a bit of work since he had to sit on the hard concrete and completely re-draw each number by hand. It was time consuming and back-breaking.

I just wanted to tell you that "Dave" is such a nice person and works so hard to make LaSalle a beautiful place. he is always working on the grounds, picking up or cleaning or trimming. Without his hard work, we would be lost. Each and every day we don't realize the things that are spotted and taken care of in a caring way. Dave really has made this place nice to live in during the last 7 years we have been here. He definitely makes a difference and hope you tell him that from everyone in our building." - Sincerely, Syliva and Donald

Community Service day - Extreme Makeowver: Home Adition

If you have not already heard. ABC's show Extreme Makeover: Home Addition is coming to Salem, OR and we just found out that they are still in need of volunteers. This would be a great Customer Service opportunity if you have not already used yours for the year. All you have to do is to to http://richduncan-emhe.com/default.aspx and sign up as a volunteer. Since this is a week long event, they will ask you for certain days that you could work to help organize the volunteers. All the information is on the website.

Salem,OR August 20, 2010 — ABC’s Emmy award winning hit show Extreme Makeover: Home Edition has selected a worthy group of people to feature on its show that helps change people’s lives and inspire remarkable community support.

While Rich Duncan Construction is leading the build, the project will rely on volunteers and Salem/Keizer is invited to join this project. Rich Duncan Construction will host a kick off on Thursday, August 26th beginning at 7:30pm at West Salem Foursquare Church, 3094 Gehlar Rd. NW, to recognize the volunteer effort needed to accomplish this amazing feat for such a deserving group of people. While the exact details of the build won’t be released until after the door knock on or around September 6th, volunteers will now have over a week to sign up and get involved in this community event. Attendees will also get a chance to hear from members of the production team who will be present to talk about the show and how people can help.

Thank you Jessica for bringing this great opportunity to our attention.

What Residents and Prospects are saying about you in July

Here are some wonderful things people are saying about you!

• Thank you to Trisha for being so friendly and understanding.
• Rheba was amazing and I look forward to working with her on renting my apartment.
• Shantel was very helpful
• Tovia was very helpful, and gracious.
• Kathleen was an exceptional agent!
• My primary leasing agent was Michelle and she's very professional. She brought a small welcome package when she came for the walk through...nice touch.
• Cassy was fabulous on the phone and wonderful when we came to tour...She's a real bonus for your company.
• Ryan Andrus is the BEST leasing agent I have EVER had the pleasure of meeting. He was friendly, conversational, professional, and when our needs could not be met, or were not available, he offered a very pleasing alternative. Excellent leasing agent! He's 99% of why we want to live at Palladia.
• It was Hope Martin, at Palladia who really came through for me. Hope kept in touch with me throughout my on-boarding or 'relocation' process, assured me that all would be well and just really made me feel comfortable about such a drastic and stressful move.
• Erica was really kind and understanding and I believe she went above and beyond to help us with the application process.
• Sami, I believe, was the most helpful person I've came across in my search...She was the only person to really ask me questions about what I'M looking for, not just sell me on what she had available.
• Amanda was most helpful to me and understands that I plan to move to Portland in November. She has already volunteered to help me identify an apartment I can reserve. She impressed me and I look forward to working with her.
• Melissa Gerking was awesome
• Kelly was a tremendous support and made my Cross country move a smooth process.
• I love Ashley and Desiree! They are absolutely a delight and very professional. They treated me with respect and if I had/have any concerns they provided me ways on how to take care of any thing that was unsatisfactory with me or my new home...

Fabulous comments!

Employee of the Month for June 2010 - Troy Grotte

Troy truly walks the talk at work everyday. Troy has rebuilt a top floor deck surround due to dry rot, saving the community money and making the resident happy in their new home. He has also dug through the dumpster for a resident when she accidentally threw her keys in it. He also responded quickly to a dumpster file recently, putting the fire out so that no damage occurred. He is also wonderful at sharing the knowledge with co-workers and other communities. Troy tests his limits and puts the residents needs first and is willing to go above and beyond for them to make sure they are very satisfied. Club at Tanasbourne recently had a new move in who called the emergency line because she felt that someone had been in her home. Troy came right away and changed the locks for this resident so she could feel comfortable in her home. Troy can always be relied on and makes the Club at Tanasbourne feel like home to all of his team members.

5 Big Challenges People Face

Per an magazine article "Success" written by John C. Maxwell; people face 5 big challenges in life - don't let your attitude set you back.

1. Discouragement:

"Everyone gets discouraged. Sydney Harris said, "When I hear somebody sigh, 'Life's hard,' I am always tempted to ask, 'Compared to what?'" Not everyone responds to discouragement in the same way...some splatter (hit rock bottom, fall apart and stick to the bottom like glue) and some Bounce (hit rock bottom, pull themselves back together and bounce back up). The question is: Are you going to give up or get up? It's a choice.

• Get the right perspective.: You don't have to look very far to see that you have it pretty good


• See the right people: There are some people who lift you up and some people that bring you down...go find yourself a lifter!


• Say the right words: Dr. Lloyd Martyn Jones wrote, "Have you realized that most of your unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself?" Instead of compliantly listening to your thoughts, start telling yourself the positive, difference making work ideas you need to hear.

2. Problems:

Malcolm Forbes said: "If you have a job without aggravation, you don't have a job." Here are some basic principles for handling problems well.

• Define what a problem is. A problem is something you can do something about. If you cannot do something, it is a fact of life, not a problem.


• Anticipate problems. A problem anticipated is an opportunity. But a problem not anticipated is a problem.


• Embrace each problem as a potential opportunity.

Norman Vincent Peal said, "Positive thinking is how you think about a problem. Enthusiasm is how you feel about a problem. The two together determine what you do about a problem.

3. Change

Change is a challenge we cannot avoid. Here is one way to look at change:

• Challenges - Change is not easy.


• Humor - It helps if you laugh a lot.


• Adjustments - It also helps if you are flexible.


• Newness - Change gives you a fresh start.


• Growth - Growth equals change.


• Evaluation - Change forces you to look at your life.

4. Fear:

There are some destructive effects of fear. For example, fear breeds fear; it has the ability to exaggerate itself.

Discover the foundation of fear. Our fears are not usually based on fact; they are based on feeling. A study by the University of Michigan revealed:

• 60% of our fears are unwarranted; things we fear never come to pass.


• 20% of our fears are based in the past, which means they are out of our control.


• 10% of our fears are so petty that they can make no difference at all. Of the 10%, only 4% - 5% are real and justifiable.

Mark Twain said, "I have been through some terrible things in my life, some of which actually happened." Cus D'Amato said, "the hero and the coward both feel exactly the same fear, only the hero confronts his fear and converts it into fire."

5. Failure

Charles Parnell said, "Too many people are having what might be called 'near-life experiences.' They go through life bunting, so afraid of failure that they never try to win the big prizes..." People who are stopped by failure see it from a personal perspective. People who are not stopped by failure see it from a process perspective.

Your attitude is what gets you through lifes Big Challenges. What is your attitude today?

Snippets from an article written by John C Maxwell in Success Magazine.

August Birthdays

Please wish the following a Happy Birthday!

08/02 - Anatoliy Stukan - CenterPointe

08/14 - Josiah Rosales - Club at Tanasbourne

08/15 - Hector Diaz - Palladia

08/18 - Jorge Dominguez - Club at Tanasbourne

08/18 - Ryan Andrus - Palladia

08/23 - Aleksey Chernysh - LaSalle

08/23 - Julio Recinos - Tanasbourne Terrace

Happy Birthday Everyone!

Wish Keith Luck and Good bye

Please keep Keith and his family in your thoughts as he sets out for the Middle East to help defend our Country. Thank you Keith!

What Residents and Prospects are saying about you!

• Sami is a great asset to the office team. She is always friendly and willing to help.
• The price, location and safety were all contributing factors but my decision to move here originally was all because of Sami Bass...
• Matt & Gene do a great job in maintenance.
• Daphnie has been great manager/friend and if I ever have to come back to live in an Apartment then I will definitely come back to Center Pointe because of her!!!
• Your associate Chai Mintz was the main reason we signed a lease.
• Chai, the leasing agent, was absolutely fantastic!
• Tim and Chai were completely on top of everything. They made me feel like I was the only person trying to secure an apartment from out of state that day.
• the office staff here is amazing, Erica lee has serious management potential, she goes above and beyond she treats us more like close friends than just residents, all the girls in the office are great.
• My leasing agent was Alisha Batchelor...I appreciated her attention to detail, and am glad to be paying rent to a company with employees like Alisha who take my concerns and best interest to heart.
• Laura and Traci, the leasing agents I worked with,have been so helpful and genuinely interested in what would make the apartment work for me...
• Krista did a superb job of showing the property and listening to me ramble on about what I was looking for, for myself and my family...
• Cassie was the main reason for our selection. Very responsive and friendly service
• Cassandra was awesome, she replied to my inquires about the apartment so fast, I was surprised.
• I originally spoke with Jolene and she was friendly and welcoming...
• ...my mother went to view the property and Michelle made my mother feel so welcomed and right at home...my mother said, 'Michelle was so so nice. You are going to love living there'!
• Kathleen was WONDERFULL! My mom is 80 and is a little feeble in her walking so Kathleen used the golf cart eventhough we didn't have far to go...
• The representative I spoke with, Tovia, is an INCREDIBLE asset to Tanasbourne! If everyone is like her, I'd move in in a minute...
• Reba made this so easy and I felt at home from the moment I stepped into the office.

Employee of the Month - May 2010

This employee has made it a focus of getting the job done with accuracy and has been a great compliment and fit with her team. Chai has had a phenomenal month during May, and hitting over 150% of her sales goal in April. She has been willing to take on new challenges and learn assistant manager duties whenever possible. She can easily step in for the Assistant Manager in their absence. She has also brought Palladia's Insurance Action Items from over 50 down to 15 in the month of March.

Thank you Chai Mintz for all that you do!

Baby Announcement

Sorry this is a little late; however, please welcome the newest member to one of our family.

Savannah Bosworth was born on June14th at 3:05 PM weighing in at 6lbs, 1ozs and 18.25 inches long.

July Birthdays

Please wish all a Happy Birthday!

July 16th Krista Davis Country Gables
July 24th Hope Martin Palladia
July 24th Francisco Lpez Club at the Green

Happy Birthday Everyone!

Jim's Corner

Jim's Corner - June Edition

Hello Denver and Portland! It's coming and I wanted to take some time to talk about our transition to a CBG world At Equity we are very used to new initiatives and new ways of operating and once again I would ask that you keep an open mind and look at the possibilities as we approach this newest change. We will begin the process of introducing the timeline, presenting job flashes and initial communication of the CBG transition later this month. It may seem like a big mountain to climb, but so was MRI and OPS and project Epic - and look at where we are now on those things - as always we will get through it together. Please remember to stay positive, always take care of our customers and of course take care of each other. As you may remember, we started talking about this concept back in March and really did not have all of the details and information at that time. Since then, a couple of markets have rolled out the piloted program successfully. I am excited that we are moving forward with this idea and I do truly believe it will allow us, allow you, to really focus on what is most important which is providing exceptional customer service to our residents and prospects. Please hang in there as we start this process and stay positive! Remember that we will keep you in the loop with as much information as we have to share. By the time it's over and we are through the CBG change season, I believe we will come out on the other side in a better place, a place that is more like 'How Home Should Feel'.

June Birthdays

Hello to all - please wish the following a Happy Birithday :)

Sergey Anuchin (Cove @ Fishers Landing) - June 1st
Jerry Tatum (LaSalle) - June 7th
Samantha Bass (Cove @ Fishers Landing) - June 11th
Jolene Loughrey (Club @ Tanasbourne) - June 11th
Maria Cordova (Tanasbourne Terrace) - June 12th
Jonakan O'Steen (Or & Talent) - June 12th
Kelly Arendell (LaSalle) - June 17th
Kathy Vance (Org & Talent) - June 18th
Julio Hernandez (Kempton Downs) - June 24th
Vida Lara (Cove @ Fishers Landing) - June 29th
Travis Sharman (Country Gables) - June 29th

April Employee of the Month - Gene Russell

Please congratulate Gene Russel for achieving Employee of the Month for the month of April 2010 in the Portland Portfolio. As we all know, our resident satisfaction is high on our goal list and Gene has demonstrated excellent resident satisfaction by being very responsive to his residents needs. This can be seen by the following letter of recommendation:

Hi Mr Sizemore:

I live at your Centerpointe apartments and have for about 12 years....Ever since Gene Russell began supervising the maintenance crew around here, things have improved DRASTICALLY. He and his team do a really exceptionally good job of maintaining the grounds and believe me, that used to be a big problem. Additionally, he and his team are really amazing in their response time when there is a maintenance need, no matter how small.

Recently, I had two very minor maintenance requests. I tend to sleep during the day and work at night, so when I entered my request online, I said that if they could get to it that day they could come on by and if it would be on a later day, please give me a call before coming. Both times, they showed up in 5 minutes or less, fixed the problems immediately and left. It was so amazing to me that I just had to tell you about it. I don't know all the maintenance staff, but Gene and Matt Steen are both excellent at their work...I really, really appreciate it.

Thank you

Linda

Stars of the Week - 6/7/2010

Highest Occupancy:

• Country Gables at 98.26%
• CenterPointe at 98.10%
• Palladia at 96.37%
• Club @ the Green at 96.06%

Lowest LTL:

• CenterPointe at 3.04%
• Club @ the Green at 5.51%
• Tanasbourne Terrace at 6.97%
• Country Gables at 7.32%

Best Make Ready:

• Cove @ Fishers Landing at 84.62%
• Club @ the Green with 80.00%
• CenterPointe with 80.00%
• Meadowcreek with 75.00%

Express Service:

• Cllub @ the Green with 100%
• CenterPointe with 100%
• Cove @ Fishers Landing with 100%
• Meadowcreek with 85.0%

Expired Insurance Items:

• Country Gables with 2%
• Meadowcreek with 2%
• Tanasbourne Terrace with 3%

Quickest Turn Time by Days:

• CenterPointe with 100% and 4.5 Days
• Cove @ Fishers Landing with 100% and 5.0 Days
• Palladia with 100% and 5.7 Days
• Club @ Tanasbourne with 100% and 6.0 Days

E-Lead:

• Pallaida at 50.5%
• Cove @ Fishers Landing at 50.1%
• Tanasbourne Terrace at 50.0%
• Meadowcreek at 48.8%

Top CLS Scores:

• Pallaida with 36.47%
• CenterPointe with 30.52%
• Tanasbourne Terrace with 29.21%
• LaSalle with 26.87%

Top Gross leases:

• Amanda Havermann with 11
• Erin Fraser with 4
• Trisha Harlan with 4
• Laura Bicknell with 3
• Erica Lee with 3
• Kelly Arendell with 3

Lowest Delinquency:

• CenterPointe at 4.34%
• Club @ Tanasbourne at 9.04%
• Cove @ fishers Landing at 10.96%
• Club @ the Green at 11.29%
• Nola Thrasher with 3

Baby Announcement

Please welcome the newest addition to one of our families.

Koen James Braman was born this morning weighing in at 10lbs 2 oz and 21 inches long. Both baby and mom are doing well.

We wish you all the joy the new addition will bring to your family Keith.

Please welcome Trisha Harlan

Please welcome Trisha Harlan to the Portland Portfolio!

Trisha comes to us with much experience in property management and is very excited about her new role as an Assistant Manager here at Club at the Green. We are excited to have Trisha as a newest member of our team and wish her all the best in her new career with Equity.

Country Gables First Annual Garage Sale

Country Gables hosted its first annual Spring Cleaning Community Sale with outstanding resident participation on Saturday, May 15. The office team posted ads on Craig's List and signs with balloons around the neighborhood. The residents were very excited and we received great feedback from all of our very satisfied residents. Including the following email:

"Thank you....this is a great idea. The kids are having a blast."

Volunteers from our maintenance team conveniently collected unsold items residents did not want to keep and donated everything to our local Goodwill. This was a great way for our residents to socialize, meet their neighbors and make a little cash! We hope to host this event again next spring!

Stars of the Week May 18, 2010

Highest Occupancy:

• CenterPointe with 96.58%
• Club @ the Green with 96.46%
• Country Gables with 96.17%
• Palladia with 96.17%

Lowest Left to Lease:

• Country Gables with 4.53%
• CenterPointe with 4.94%
• Palladia with 5.04%
• Cove @ Fishers Landing with 5.16%

Best Make Ready

• Club @ Tanasbourne with 92.86%
• Club @ the Green with 77.78%
• Cove @ Fishers Landing with 69.23%
• CenterPointe with 66.67%

Express Service:

• Club @ the Green with 100%
• LaSalle with 95%
• Meadowcreek with 94%
• CenterPointe with 88%

Expired Insurance Items:

• Club @ Tanasbourne with 2%
• Meadowcreek with 3%
• Country Gables with 3%
• Tanasbourne Terrace with 3%

Quickest Turn Time

• Meadowcreek with 100% and 5.3 Days
• Club @ the Green with 100% and 6.4 Days
• Cove @ Fishers Landing with 83% and 7.8 Days
• Country Gables with 80% and 7.8 Days

E Lead Compliance:

• Palladia with 52.1%
• Cove @ Fishers Landing with 51.6%
• Tanasbourne Terrace with 49.4%
• Meadowcreek with 49.3%

Top Leasers:

• Chai Mintz with 11
• Hope Martin with 10
• Cassandra Cuty with 6
• Ashley Crews with 6
• Alisha Batchelor with 6

Lowest Delinquency:

• Tanasbourne Terrace with 1.55%
• Club @ Tanasbourne with 1.71%
• LaSalle with 2.08%
• Palladia with 2.09%

Champion of Diversity Award - 2010 - Hector Diaz

Champion of Diversity Award - Hector Diaz

• The Champion of Diversity award recognizes those individual who have demonstrated through their hiring, managing and/or positive interactions with others, a respect and value for different backgrounds, cultures, ethnicity's and points of view. These winners can be nominated by anyone in the company and everyone is eligible to be recognized.

• This Supervisor has commitment not only to his on site team but to Equity as a whole. He leads a large team that has many members of different ethnic and cultural backgrounds. Early in his leadership he had made a commitment to understand how each member communicates and processes in order to create a high productive and engaged team. He listens and respects the perspectives and experiences of his team members.




• What makes him stand out is the fact that he had to embrace challenging factors of his hon before getting to a position of leadership himself. he recognized areas of his communication, reactions, and non-verbal behaviors that did not cause a positive and productive team. He made a decision to work on these areas until he came to a point where he took responsibility to learn about the human process and how oppressions work in everyday life.




• When you look at different cultures and ethnicity you find different perceptions as well as communication styles. In order to create a cohesive and engaged work environment it takes dedication, observation, and action to create the right environment. He has embraced a consistent process of not only completing diversity exercises to understand the best communication style as well understanding backgrounds he also is consistent on meeting with his team and working through any bumps along the way. This has helped to pull this team together and act as a teacher to help in the promotion and growth in their positions. Another part of the process that he has recognized as important is describing his style of communication as well. It takes one person to coordinate and pull all cultures of a team together. He gains an understanding of each individuals Strengths and coordinates them to complement one another to best fit the property. In addition to crating a strong and respectful environment in the maintenance field he is able to also pull that and combine it with the working of the office.





• He really has the attitude that everyone on our team can make our company a better place to work and grow. You can learn from each individual if you take the time to understand what each has to give. He is conscious of not only his own property but our entire portfolio as he serves as mentor and teacher to many. Hector has a strong work ethic and consistent smile that inspires many, that combined with the desire to embrace different points of view makes himself and his team strong and well rounded.

Award of Excellence CLS - 2010 - Palladia

Award of Excellence CLS: - Palladia:

• Palladia has a tremendous team that is dedicated to delivering exceptional service to their customers. This team had a 36.6% Customer Loyalty score to end the year in 2009. They are creative in their approach to ensure a strong sense of community by holding a number of resident events as well as providing resources that keep their residents connected to the community and town events. They dedicate themselves to providing an incomparable living experience with a well maintained asset and most of all a place our customers feel proud to call home.

Community of the Year - Palladia! - 2010

Community of the Year! - To be considered for Community of the Year, both the manager & maintenance supervisor must meet the entire criteria of the individual Award of Excellence for the Manager & Maintenance Supervisor. In addition, this team must demonstrate a 10 Ways to Be A Winner attitude, adapt well to change & be flexible enough to help out at other Equity Properties.

• Each member of this team has a strong commitment to our Equity values. They always do the right thing and deliver an exceptional experience to their residents as well as co-workers. Not only has the property consistently maintained a high occupancy and low left to lease through 2009 they also are ranked in the top 20% of Jim's portfolio for CLS. In additional each member is a team player for supporting our sister properties. This Property has had a number of their members reach out and lend help to our sister property when in need - have it be staffing or training. They have a can do attitude ready to embrace change and truly make a difference to each other, our residents and shareholders.

• Both the Manager and Maintenance Supervisor are mentors and facilitators in the region. Total of 5 team members at Palladia are mentors for our new hire experience. They have a commitment to excellence in developing their teams and achieving phenomenal results. When all these items line up and each member has a true pride of ownership we are able to have great success. Please join me in congratulating Palladia for Community of the Year! - Hector Diaz and Tim Jellum

10 Ways to be a winner - Mykola Vygivskyy

10 Ways to be a Winner: Mykola Vygivskyy

• This individual embodies our Values each and everyday. They are an individual that is quiet and not one to make a lot of noise; however, their leadership and results can not go unseen. They hold the bar high in every facet of leadership, holding a high standard for their product, employees, and residents. He continues to test his limits to produce only the highest results. With consistent high scores in his EMI, GWO, C&F as well as average make ready of high 90's throughout 2009 he shines in curb appeal, RMPI's, expense control and employee engagement. He is a team player and has a passion and commitment to his job! Without hesitation he is willing to send help to any of the properties in the portfolio without expecting anything in return. He leads his team by example and champions change, being willing to embrace anything that comes his way with a smile on his face! I feel very fortunate to have this individual on our team! Please join me in congratulating Nick Vygivskyy on this award!

10 ways to be a winner - Daphne Tappert

Here one of the Winners from the Leadership Summit. Each AVP has 5 awards for their portfolio. Jim Klein has Coloroado and Portland - therefore there is a lot of competition and a great honor to be recognized for one of these awards. Congratulations!!!

10 ways to be a winner: Daphne Tappert

• This individual encompasses the 10 ways to be a winner not only on an individual or site level but for the entire portfolio. There is not a resident that she doesn't know by first name and takes a true interest in. Her genuine approach to her position and the grace she does it with is inspiring. She heads up the mentor/new hire program for the Portland Region ensuring we have the right people in place and trained to deliver a superior new hire experience. Additionally she reaches out to plan quarterly maintenance rallies with team building activities as well as portfolio involvements. She is always quick to take on additional activities in order to build the engagement of our teams - have it be (catering a lunch for the recognized leasing agents for the quarter's results or building confidence and engagement with the Assistant Managers is a monthly book reading.) This individual goes above and beyond in her passion and desire to succeed and see others. Along with all her commitments she makes to our portfolio she continues to produce results at her property level. She is in tune with her expense management, EMI results, financial numbers, EMC elite team 4th qtr 2009, and success of her team member's personal growth. She holds the bar high and continues to deliver. Her engagement and leadership truly makes her shine. Please join me in presenting this award to Daphne Tappert.

CLS Comments

Here are what some of your residents/prospects have said about you last month.

"The office staff have gone above and beyond to make sure we are happy and comfortable. (Especially Daphne, the property Manager)." - Amy

"I would like to say that Betsie at the leasing office is awesome she is so helpful and professional." - Vincent

"Kelly Arendell was very friendly and very professional, I was blown away with her service and smile...Its because of her that I'm strongly leaning on renting from your property than any other place. A= service A= Smile and personality." - Patrick

"Bill in maintenance deserves particular kudos, he's prompt, responsive and very easygoing." - Jeffrey

"Erin Fraser did an outstanding job as my agent. She was very professional and personable at the same time." - Daniel

"Chai is wonderful and friendly." - Susan

"Erica was really sweet, she was understanding with my restless toddler." - Lisa

"Schentel was excellent. She was very helpful and seem generally interested in me and my needs." - Charlene

"Tovia was amazingly helpful and friendly. She took a genuine interest in us and what we wanted, something we didn't see at the other properties." - Brynn

"Ryan was very helpful and remembered us from last summer when we walked in the door" - Nichole

"I love Sami in the office. I try to go to the office when she is there. My kids love her! She is lovely!!!" - Ami

Stars of the Week - May 10, 2010

• Highest Occupancy
• Tanasbourne Terrace with 96.51%
• Club @ the Green with 96.46%
• Club @ Tanasbourne with 96.31%

Lowest Left to Lease

• Country Gables with 3.83%
• CenterPointe with 4.18%
• Cove @ Fishers Landing with 5.16%

Best Make Ready

• Club @ Tanasbourne with 76.92%
• Country Gables with 75.00%
• LaSalle with 68.75%

Express Service

• Club @ the Green with 91%
• CenterPointe with 88%
• LaSalle with 87%

Expired Insurance Items

• Meadowcreek with 2%
• Palladia with 3%
• Country Gables with 3%
• Tanasbourne Terrace with 3%

Quickest Turn Time by Days

• Club @ the Green with 100% and 4.5 Days
• CenterPointe with 100% and 5.3 Days
• Country Gables with 100% and 5.7 Days

E Lead Compliance

• Cove @ Fishers Landing with 52.7%
• Palladia with 51.6%
• Tanasbourne Terrace with 49.5%

Top Gross Leases

• Chai Mintz with 8
• Hope Martin with 7
• Cassandra Cuty with 5
• Ashley Crews with 4
• Alisha Batchelor with 4

Top CLS Score

• Palladia with 36.36%
• CenterPointe with 33.56%
• Club @ Tanasbourne with 29.82%
• Tanasbourne Terrace with 26.79%

Lowest Delinquency

• Club @ Tanasbourne with 3.40%
• Palladia with 4.34%
• CenterPointe with 4.72%
• Tanasbourne Terrace with 5.85%

Please Congratulate Erica Lee on Her Promotion

Please join me in congratulating Erica Lee on her recent promotion to Assistant Manager at Centerpointe. Erica started with us as a Leasing Consultant and was soon on the role of Leasing Director at Palladia. Erica has more than proven her leadership and management skills with her current team. She is now ready to master a different facet of our business in the Assistant manager position. With her education, customer service, and dedication to success, I know Erica will have great success as she steps into her next challenge!

Congratulations Erica!

Letter of Praise - Mike from Palladia

Mike -

Thank you for your kindness in helping me! I don't know what I would have done with out your help - you did so much in a caring way.

God Bless you

JoAnne

Stars of the Week 5/3/2010

Highest Occupancy:

• Club @ the Green with 97.64%
• Meadowcreek with 96.05%
• Tanasbourne Terrace with 95.98%
• CenterPointe with 95.82%

Lowest Left to Lease:

• CenterPointe with 3.42%
• Club @ Tanasbourne with 4.83%
• Country Gables with 4.88%
• Tanasbourne Terrace with 5.63%

Best Make Ready%

• Country Gables with 88.24% (With no Maintenance Supervisor - way to go!)
• Meadowcreek with 83.33%
• Club @ the Green with 83.33%
• Palladia with 75.86%

Express Service:

• CenterPointe with 100%
• Cove @ Fishers Landing with 100%

Quickest Turn Time (ME - April)

• Meadowcreek with 100% and 4.8 Days
• Cove @ Fishers Landing with 86% and 7.7 Days
• CenterPointe with 82% and 8.7 Days
• Club @ the Green with 57% and 8.7 Days

Expired Insurance Items:

• cove @ fishers Landing with 53.3%
• Palladia with 51.4%
• Tanasbourne Terrace with 48.6%
• Meadowcreek with 47.8%

Top Gross Leases for April:

• Hope Martin with 17
• Luis Villarreal with 15
• Chai Mintz with 13
• Erica Lee with 12
• Vida Lara with 12
• Betsie Droukas with 10

Top CLS Scores:

• Palladia with 36.60%
• CenterPointe with 32.15%

Lowest Delinquency (April Month End)

• Tanasbourne Terrace with 0.19%
• Club at the Green with 0.23%
• CenterPointe with 0.39%
• Palladia with 0.64%

May Birthday's

Please wish a Happy Birthday to...

May 02 - Erica Longton - Kempton Downs

May 07 - Kasey Cox - LaSalle

May 08 - Troy Grotte - Club at Tanasbourne

May 08 - Chai Mintz - Palladia

May 16 - Jeff Dawson - Kempton Downs

May 20 - Miekhael Moseyko - Palladia

May 21 - Luis Villarreal - CenterPointe

May 22 - Ronda Coan - Prop Mngmt

May 26 - Charlie Wilson - LaSalle

May 26 - Michelle Emmons - Club at Tanasbourne

May 29 - Ulises Figueroa - Tanasbourne Terrace

Happy Birthday Everyone!!

Tanasbourne Terrace Earth Day - planting a tree

Tanasbourne Terrace shows how they celebrate Earth Day by planting a tree, shrub, flower, and most importantly smiles.

Great Job you Guys!

Employee of the Month - March 2010 - Yuriy Moseyko

Yuriy has come a long way in the position Maintenance Supervisor. His above and beyond work ethics has helped the maintenance team build in knowledge, character, and teamwork. He is always willing to give a hand and stay late to get the property looking it's best. He challenges his employees in their daily work.

An example of his above and beyond work ethics, with an annual inspection from the City of Gresham he made sure everything went smoothly and made sure all the corrections were done in a timely manor. Kempton Downs has also been down a Maintenance Technician for almost two months and during that time he has been leading his team to make sure all work orders and turns are under control.

Thank you Yuriy for all the hard work you do!

Stars of the Week 4/26/2010

Highest Occupancy:

• Club at the Green with 98.43%

Lowest Left to Lease:

• Club @ the Green with 4.33%

Best Make Ready:

• CenterPointe with 91.67%

Express Service:

• Palladia with 97%

Expired Insurance Items:

• Palladia with 1%

Quickest Turn Time By Days:

• Meadowcreek with 100% and 5.1 Days

E-Lead compliance:

• Cove @ Fishers Landing with 54.3%

Top CLS Score:

• Palladia with 36.47%

Top Gross Leases:

• Hope Martin with 13

Lowest Delinquency - April Month End

• Tanasbourne Terrace with 0.19%
• Club @ the Green with 0.23%
• CenterPointe with 0.39%
• Palladia with 0.64%

CenterPointe Celebrates Earth Day!

Celebrate Earth Day!

Fabulous presentation CenterPointe - Way to go Green!

Tanasbourne Terrace Spring Social

Tanasbourne Terrace annual spring celebration

Rain doesn’t hinder our residents from getting together and enjoying great company and a good indoor/old fashion Easter egg hunt. Residents, prospects and guests alike on Saturday April 3rd enjoyed refreshments, sweets and treats at our Annual Spring celebration. We hosted a large Easter egg hunt with over 60 eggs filled with goodies, a coloring contest, and a spoon race to see which contestant could get from one side of the room to the other the fastest without dropping their egg. We had prizes for first place winners for each event and little Easter baskets for all of the participants. Fun was had by all at Tanasbourne Terrace’s annual spring celebration.

Employee of the Month - February 2010

Please congratulate Ryan Andrus for Employee of the Month for the Month of February. Since the end of October 2009 he has been helping out Meadow Creek three days a week. He has really taken his responsibility at Meadow creek to heart and acts like he is one of the team members, not just a helper for the day. Ryan know how busy they have been in the office. The other day, when he was caught up at a different property he started helping Meadowcreek out on their prospect follow ups. He has received three 100% prospect surveys in just two weeks.

Thank you for being such a Great Team Player Ryan!

Can you guess who this Baby is?

Hello Everyone,

I would like to see if any of you out there can guess who this cute baby is. Send me your guesses by the end of the day - next Wednesday - April 14th.

Please send to Kim Buffington at Kbuffington@eqrworld.com or 503-641-1268 x21.

Please Welcome Erin Fraser

Please take the time to Welcome Erin Fraser to our Team as she takes on the Role of Assistant Manger for Meadowcreek Apartments.

She has been in Property Management for 4 years and has prior management experience. She recently moved from Salem and is excited to work with Equity.


Welcome Erin and we are glad to have you!

Assistant Manager Promotion

Rebecca has recently accepted the challenge of the Assistant Manager Position at LaSalle; a 554 number of homes community!

Rebecca started with the company almost three years ago as a Leasing Consultant at Centerpointe ; she was promoted to Leasing Director at Palladia a year later, and took on the role of Assistant Manager 1.5 years ago at CenterPointe! Her dedication and commitment to being the best at her job has won her awards for Employee of the Month , Excellence in Sales, and Customer Service Award! Since she is a part of the weekly LaSalle/Centerpointe team meetings, the transition will be smooth. Our team is very excited to welcome her aboard! Go Becka!

Stars of the Week 4/5/2010

Highest Occupancy:

• Club at the Green with 96.6%
• Kempton Downs with 95.68%
• LaSalle with 95.66%
• Meadowcreek with 95.39%

Lowest Left to Lease:

• Club at the Green with 4.72%
• Club at Tanasbourne with 4.83%
• Kempton Downs with 5.04%
• Cove at Fishers Landing with 5.95%

Best Make Ready (March End)

• Cove at Fishers Landing with 86.67%
• Club at the Green with 80.00%
• Meadowcreek with 71.43%
• CenterPointe with 66.67%

Empress Service (March End)

• CenterPointe with 100%
• Club at Tanasbourne with 100%
• Country Gables with 100%
• Tanasbourne Terrace with 100%
• Palladia with 100%
• Cove at Fishers Landing with 100%

Expired Insurance Items:

• Country Gables with 1%
• Palladia with 1%
• Tanasbourne Terrace with 2%
• Meadowcreek with 2%

Quickest Turn Time - by days

• Meadowcreek with 100% and 4.6 Days
• CenterPointe with 100% and 6.0 Days
• Cove at Fishers Landing with 61% and 9.3 Days
• Kempton Downs with 77% and 9.8 Days

E-Lead compliance YTD

• Cove at Fishers Landing with 54.1%
• Meadowcreek with 50.9%
• Country Gables with 49.3%
• Tanasbourne Terrace with 48.3%

Top CLS Scores:

• Palladia with 38.80%
• Club at Tanasbourne with 32.19%
• Centerointe with 30.09%
• Tanasbourne Terrace with 29.73%

Top Gorss Leases - March End:

• Michelle Emmons with 13
• Ashley Crews with 12
• Melissa Gerking with 8
• Laura Bicknell with 7
• Erica Longton with 7
• Nola Thrasher with 7

Lowest Delinquency (Month End)

• Cove at Fishers Landing with 0.7%
• CenterPointe with 0.7%
• laSalle with 0.9%
• Tanasbourne Terrace with 1.4%

April Birthdays

Please don't forget to wish the following a Happy Birthday

• 4/2 - Keith Braman - Club at the Green
• 4/13 - Bill Raub - LaSalle
• 4/14 - Gene Russell - CenterPointe
• 4/16 - Matt Steen - CenterPointe
• 4/16 - Colby Hansen - Org & Talent Development
• 4/17 - Ryan Wilson - Cove @ Fishers Landing

HAPPY BIRTHDAY to you all!

April Fools

Great April Fools Day Joke!

Employee of the Monthe - January 2010

Please congratulate Amanda Havermann for being chosen as Employee of the Month for the Month of January 2010. She demonstrates the "Testing Your Limit" way by continuously stepping up to the plate with a can do attitude, setting a great example for her teammates. As a leader she not only assists, but takes on additional tasks for team and community. She also assists her assistant manager by taking on challenges in delinquency and SODA deadlines, and is not afraid to seek the knowledge she needs to complete a task. She is organized, professional, knowledgeable and consistently reaches her leasing goals. Amanda has offered and implemented new ideas to help improve our CLS score. She is an all around Great Employee.

Thank you Amanda for all of Your Hard Work!

Property Manager Promotion

Please join me in congratulating Desiree Lee on her promotion to Property Manager at Kempton Downs. Desiree joined our Equity team in April of 2004 as a leasing agent and quickly moved into the Assistant Manager role with experience at Kempton Downs, Country Gables and most recently LaSalle.

Desiree has a Bachelor’s degree in Ethic Studies from California State University Hayward and an extended background in Customer Service. There has not been a day since I have worked with Desiree that she doesn’t have an ear to ear smile and a positive attitude. She truly has a passion for her job along with a vibrant spirit and dedication to excellence.

I look forward to all her future success as she takes the reigns at Kempton Downs. Congratulations Desiree!

Julia

Stars of the Week 3/29/2010

Highest Occupancy:

• LaSalle with 97.29%
• Meadowcreek with 96.71%
• CenterPointe with 96.58%
• Kempton Downs with 96.40%

Lowest Left To Lease:

• Club @ the Green with 3.94% (Sweet!)
• Cove @ Fishers Landing with 5.56%
• Meadowcreek with 5.59%
• Club @ Tanasbourne with 5.97%

Best Make Ready:

• Meadowcreek with 90%
• Cove @ Fishers Landing with 84.62%
• CenterPointe with 77.78%
• Tanasbourne Terrace with 75.00%

Express Service:

• CenterPointe with 100%
• Club @ Tanasbourne with 100%
• Country Gables with 98%
• Tanasbourne Terrace with 97%

Expired Insurance Items:

• Palladia with 0% (Fantastic!)
• Tanasbourne Terrace with 1%
• Country Gables with 1%
• Meadowcreek with 2%

Quickest Turn Time - by days:

• Medowcreek woth 91% & 5.8 Days
• CenterPointe with 100% & 6.0 Days
• Kempton Downs with 91% & 7.8 Days
• Cove @ Fishers Landing with 63% & 9.3 Days

E Lead Compliance:

• Cove @ Fishers Landing with 53.7%
• Meadowcreek with 51.0%
• Country Gables with 48.8%
• Palladia with 48.6%

Top CLS Scores:

• Palladia with 39.83%
• Club at Tanasabourne with 31.69% (You guys keep going up each week!)
• CenterPointe with 30.48%
• LaSalle with 27.52%

Top Leases:

• Ashely Crews with 12
• Michelle Emmons with 12
• Melissa Gerking with 8
• Laura Bicknell with 7

Lowest Delinquency - Month End:

• Cove at Fishers Landing with 0.7%
• CenterPointe with 0.7%
• LaSalle with 0.9%
• Tanasbourne Terrace with 1.4%

Stars of the Week 3/22/2010

Highest Occupancy

• CenterPointe with 97.34%
• Club @ the Green with 97.24
• Meadowcreek with 96.71%
• LaSalle with 96.56%

Lowest Left to Lease

• Club @ the Green with 3.15%
• Meadowcreek with 4.93%
• Kempton Downs with 5.40%
• LaSalle with 5.79%

Best Make Ready

• Club @ the Green with 85.71%
• Meadowcreek with 80.00%
• CenterPointe with 71.43%
• Kempton Downs with 70.00%

Express Service

• CenterPointe with 100%
• Country Gables with 98%
• Palladia with 98%
• Club @ Tanasbourne with 96%

Expired Ins. Items

• Pallaida with 1%
• Country Gables with 1%
• Tanasbourne Terrace with 2%

Quickest Turn Time by days

• Meadowcreek with 89%/5.7 days
• CenterPointe with 100%/5.8 days
• Kempton Downs with 100%/7.0 days
• Cove @ Fishers Landing with 73%/9.2 days

E lead compliance YTD

• Cove @ Fishers Landing with 54.6%
• Meadowcreek with 51.0%
• Tanasbourne Terrace with 48.4%
• Country Gables with 47.6%

Top CLS Scores

• Palladia with 41.70%
• CenterPointe with 33.22%
• Club @ Tanasbourne with 31.69%
• Tanasbourne Terrace with 29.48%

Top Gross Leases

• Ashley Crews with 10
• Michelle Emmons with 8
• Laura Bicknell with 7
• Nola Thrasher with 6

How Deep can you go - Into Mud that is!

Some of our guys at Palladia take saving the property money into the messy part. Here are some of them hard at work trying to repair the spa leak, getting themselves deeper and deeper into this project. Literally!

Light it up blue for Autism on April 2nd

On the night of April 1, the Empire State Building will be lit up blue to raise awareness for autism and to commemorate World Autism Awareness Day on Friday, April 2.

Autism Speaks is aiming to light the rest of America blue, too - city by city, town by town - by taking action to raise awareness about autism in our communities.

Autism Speaks is asking us/you to host a Light it Up Blue event in your/our community on April 2, or during the month of April.

Please contact Krista Davis (Property Manager of Country Gables) for any organized event for this cause - even if it is just where blue on a certain day. This is also a good time to raise awareness about autism in your own communities/properties.

By working to raise awareness this April, we can help increase understanding about a spectrum of disorders that affects more and more families each day.

Thank you.

Stars of the Week 3/15/2010

Highest Occupancy

• CenterPointe 98.10%
  
• Club @ the Green 97.24%
  
• LaSalle 96.93%
  
• Tanasbourne Terrace 96.78%

Lowest LTL

• Club @ the Green - 3.94%
• Cove @ Fishers Landing - 5.16%
• Meadowcreek - 5.26%
• CenterPointe - 5.32%

Best Make Ready%

• Meadowcreek - 100%
• CenterPointe - 80%
• Palladia - 57.89%
• Club @ the Green - 57.14%
• Kempton Downs - 57.14

Express Service

• Club @ Tanasbourne - 100%
• LaSalle - 98%
• CenterPointe - 95%
• Cove @ Fishers Landing - 94%

Quickest Turn Time by days

• CenterPointe - 100%/5.5 Days
• Meadowcreek - 88%/5.5 Days
• Kempton Downs - 100%/6.7 Days
• Cove @ Fishers Landing - 86%/8.7 Days
• Club @ Tanasbourne - 83%/8.7 Days

Expired Ins. Items

• Palladia - 1%
• Country Gables - 1%
• Club @ the Green - 3%
• CenterPointe - 4%
• LaSalle - 4%
• Cove @ Fishers Landing - 4%

E-Lead Compliance YTD

• Cove @ Fishers Landing - 52.3%
• Meadowcreek - 52.2%
• Country Gables - 48.7%
• Tanasbourne Terrace - 46.6%

Top CLS Scores

• Palladia - 43.19%
• CenterPointe - 32.45%
• Tanasbourne Terrace - 30.65%
• Club @ Tanasbourne - 29.46%

Top Gross Leases

• Ashley Crews - 6 leases
• Michelle Emmons - 5 leases
• Amanda Havermann - 4 Leases
• Ryan Andrus - 4 Leases
• Laura Bicknell - 4 Leases

Lowest Delinquency

• Palladia - 1.77%
• LaSalle - 1.85%
• Tanasbourne Terrace - 1.93%
• CenterPointe - 2.89%

March Birthdays

March Birthdays - please wish them a happy day!

Nadia Firsova - March 1st
Jani Piland - March 2nd
Nick Vygivskyy - March 17 (St. Patrick Baby)
Igor Prishchenko - March 17th (St. Patrick Baby)
Raul De La Torre - March 25th
Tim Jellum - March 30th
Melissa Gerking - March 31st

Happy Birthday to you all!

Congratulations

We are please to announce that Schentel Bailey has accepted the Assistant Property Manager position at Tanasbourne Terrace. Schentel had been with Equity for over three years. She started as a Leasing Consultant and was promoted to Assistant Manager at Meadowcreek in 2008. She brings an extensive background of customer service and is excited to grow with Equity and take on more responsibility. Schentel is looking forward to being a mentor to the team and giving others the opportunity to advance. She has a diverse background and schooling in restaurant hospitality. Congratulations Schentel!